client testimonials

"What can I say - work completed on time, on budget - great service. Many thanks for all your support on this business critical project!”

Tony Warren, Arcadia Group

Comprehensive Security Maintenance Contracts

Smart Ideas have a specialist team of service engineers operating throughout the country. Our service contracts are divided into three levels to better assist your individual needs. 

Services Standard Comprehensive Premium
Telephone Support 24/7  Tick  Tick  Tick
Engineers on call 24/7  Tick  Tick  Tick
Engineer on site within 8hr hours  Tick  Tick  Tick
2 x Routine maintenance visits per year  Tick  Tick  Tick
Fine tuning of system during maintenance visit  Tick  Tick  Tick
All new equipment covered under 12 month parts and labour warranty  Tick  Tick  Tick
Call-out charge included  Cross  Tick  Tick
Software upgrades included  Cross  Tick  Tick
Replacement parts included  Cross  Cross  Tick
Online Client Login Portal  Cross  Cross  Tick

Standard: Our basic service provides routine maintenance and access to our call-out services, 24-hours a day. All call-out charges will apply.

Comprehensive: This advanced option includes the benefits of standard level, but also covers call-out and labour charges.

Premium: For the optimum deal, we offer a full servicing including call-out and labour charges, plus replacement parts for normal wear and tear.

Call-out Charges Special Notes

Comprehensive and Premium packages include engineer call-out charges within the contract price for equipment break down or failure. 

CCTV Check-Ups

It couldn’t be easier to keep your security system up-to-date and well-maintained. Our experts carry out comprehensive checks including the following:

  • Checking history of CCTV system since last maintenance service
  • Visually inspecting all major CCTV components including cabling and connections for signs of deterioration or damage
  • Checking operation of CCTV control equipment (monitors, DVR (Digital Video Recorders), Network Video Recorder or PC)
  • Checking operation of PTZ (Pan-Tilt-Zoom) cameras and adjust as required
  • Cleaning cameras, lenses and housings as necessary
  • Checking lenses for correct field of view and adjust as necessary
  • Testing remote signal equipment
  • Checking recording and playback quality
  • Checking the satisfactory transmission of images to remote centre
  • Re-training the users on the use of the CCTV system (if required)
  • Logging all test results
  • Returning the CCTV system to operational status

Contact Smart Ideas UK on 01133 229 500 for comprehensive CCTV & Access control maintenance services that keep your system in perfect condition. Alternatively, email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and one of our friendly experts will get back to you.

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SMARTIDEAS UK LIMITED  - Leeds, Yorkshire, UK, LS25 7BF Telephone: 01133 229 500 Email: